Terms and Conditions

Payment

Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Sfiran.com (Searching for Iran). Unless otherwise stated, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Sfiran.com. To secure a booking, the full payment amount is required to be paid up front.

The customer acknowledges that payment  contributes to the overall costs of equipment, running costs, staffing, administration costs etc. Sfiran and it's partners will have incurred the largest part of its costs before the actual date of booking commencement. The cancellation policy for each listing is made available on our website at each listing page, during the reservation procedure, and also included on the confirmation email.

 

Customer Cancellation

To request a booking cancellation please notify us through your MyBookings tab on your account page as early as possible to claim the maximum refund amount. Cancellations will be charged with a service fee of 10% in addition to the cancellation policy for each booking. We accept cancellations up to 7 days prior to the booking date. Specific refund amounts are subject to the business operator’s conditions, partial refunds are sometimes provided. For this reason it might take up to 7 days for our Customer Care team to assess the circumstances.

 

Customer Change of Booking

If you wish to make changes to your booking please contact the hotel or tour operator directly and allow at least 48 hours in advance.

 

Sfiran Cancellation

Sfiran.com reserves the right to cancel the Customer's tour or hotel booking, however, cancellations will not normally occur unless unforseen circumstances such as civil or political unrest, 'force majeure,'  flight cancellations, or where minimum numbers have not been reached. In the event of these circumstances Sfiran.com will reinburse customers the full consideration amount, minus any incurred currency and transaction costs.

 

Changes due to Safety Concerns 

Exceptional circumstances can sometimes occur due to 'Force Majeure', weather, local political conditions, natural disasters (including earthquakes, landslides, and severe flooding), strikes, entry or border difficulties, mechanical breakdowns, flight cancellations, sickness or other unforeseen circumstances. Under these circumstances where affecting the health and safety of the tour group, tour operators reserve the right to make reasonable changes to the itinerary to minimise risks. Searching for Iran cannot be held responsible for delays and alterations in the schedule, or for expenses incurred as result of any delay or alterations arising from any such circumstances.

 

General Travel Advice

Whilst we will do our best to inform Customers of relevant travel warnings, it is up to the Customer, and not Sfiran.com, to seek appropriate travel advice to certain areas around Iran. The customers are expected to be adequately insured to their travel plans. Sfiran.com accepts no liability if the Customer (a) chooses to cancel a booking because of travel advice or (b) is not adequately insured to travel.

 

Searching for Iran (c). Last Updated 18/02/2016

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